Complaints

If something has gone wrong, we want to put it right.

How to complain

Email hello@paynific.com with your name, the email on your account and what happened. We’ll confirm we’ve received it within two working days and aim to resolve it within 15 working days.

Payment complaints

Card payments aren’t live yet. Once they are, we’ll publish how payment complaints are handled with our payment partner, including your right to refer an unresolved complaint to the Financial Ombudsman Service where it applies.